Integrate HappyFox with Microsoft Teams and get instant ticket notifications. Create, reply, and update your tickets from within Teams. Search your knowledge base without leaving Teams.
Why connect MS Teams to Help Desk?
From managing support workflows and tracking ticket updates to coordinating team responses and handling urgent issues, Microsoft Teams integration enables support teams to stay on top of customer queries while working in their primary collaboration platform.
Who Is This For?
Setup instant notifications for every ticketing event using the HappyFox Bot for Microsoft Teams. Tailor your notification preferences per channel, then follow the progress of tickets within your Teams channel.
Open the New Ticket Form right within your Microsoft Teams interface. Start creating tickets with more context and keep different teams in sync.
Now all your knowledge base articles are right at your fingertips within Teams. You can @mention the HappyFox Bot and follow it up with a search term to search for solution articles.
